Refund Policy
How minute packs, failed sessions and refunds work on AI Face Swap Live
Summary
- Minute packs are a one-time payment, and their minutes do not expire. There is no subscription.
- Minutes count by the second from when a live swap starts until you stop it.
- If a live swap fails because of a fault on our side, email us and we return the minutes it used.
- You can get a full refund of a minute pack within 7 days of payment if you have not used any of its minutes (14 days for consumers in the EU and the UK).
- Please email us before opening a chargeback. We answer within 3 business days.
Failed Sessions
If a live swap fails to start, or stops because of a fault on our side, email contact@aifaceswaplive.net with the date and time it happened. We check our session records and return the minutes it used. A session that stops because your internet connection dropped, your browser closed, or our safety checks blocked the portrait does not count as a fault on our side.
Refunds for Unused Minute Packs
If you change your mind, email contact@aifaceswaplive.net within 7 days of the payment from the email address on your account. If you have not used any minutes from that pack, we refund the full price to your original payment method and remove those minutes. Once you use minutes from a pack, that payment is no longer refundable.
If you are a consumer in the EU or the UK, you can withdraw from a purchase within 14 days of payment as long as you have not used any of its minutes. When you buy, you ask us to start supplying the service right away, and you lose this right for a payment once you start a live swap with its minutes.
When We Do Not Refund
- Minutes used in sessions that connected and ran, including when you did not like how the swapped face looked.
- Minutes lost because your connection dropped or you forgot to stop a session.
- Accounts closed for breaking our Terms of Service, for example using someone's face without consent, impersonation or sexual content. Their remaining minutes are cancelled.
- Unused minutes when you delete your account yourself, outside the refund window above.
Chargebacks
If something is wrong, email us first so we can fix it or refund you. If you open a chargeback for a purchase you made, we may suspend your account while it is open and will answer it with our records of your purchase, your acceptance of our Terms and the sessions you ran. See B7 and B8 in our Terms of Service.
How Long It Takes
We reply to refund requests within 3 business days. Once approved, your bank or card issuer usually shows the refund within 5 to 10 business days.